Customer First, Service Foremost

rv.png OnlineNIC has implemented a forms based process that has the following benefits:

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Online Knowledge base & FAQ system is convenient for effective and handy trouble shooting.

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Integrated Live Support for real time trouble shooting.

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Ticket system


Submit a ticket at https://helpdesk.onlinenic.com      

For OnlineNIC's partners, please drop an email to onlinenic-partner@onlinenic.com or directly open a ticket at https://helpdesk.onlinenic.com/.      

If you, however, purchased your domain or related services with one of OnlineNIC resellers, we encourage you to solve your issue directly with the reseller or the service provider via which you purchased your service. Any assistance needed, please choose end user portal at helpdesk.onlinenic.com.      

We will acknowledge the receipt of your email/ticket within 1 hour if your email/ticket is successfully sent. Our account specialist will respond to your email/ticket within 24-48 hours. 
Mailing AddressPhone
OnlineNIC, Inc.(US) +1-510-769-8492
3027 Teagarden St.
San Leandro, CA 94577, USA(US) +1-510-769-8487
To contact us      

Please use the above online ticket system to submit your requests; if you prefer to send us an email, please use the following email addresses for different portals.
OnlineNIC Partner Supportonlinenic-partner@onlinenic.com
OnlineNIC End user Supportonlinenic-enduser@onlinenic.com
OnlineNIC Business Channelsales@onlinenic.com
Note: If you are end user, which means your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with the service provider. Any assistance needed, please choose end user portal at helpdesk.onlinenic.com.
Domain Abuse Contact
To report domain abuse, please send report to abuse@onlinenic.com, or open a ticket at https://helpdesk.onlinenic.com
Law Enforcement Contact
If you represent law enforcement/government agencies, please send your request to complaints@onlinenic.com;          
Primary Contact: complaints@onlinenic.com;          
Secondary Contact:(US)+1 845-318-2313;          
Note: This is a dedicated contact for law enforcement, government agencies or other similar authorities.Requests from non-law enforcement/government agency may not be processed or answered.
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